Consumer Policy
Returns & Refunds
14-day EU statutory right of withdrawal on unused parts. Transparent conditions and prompt refund handling.
How returns work
Initiate return
Contact our support or open your order within the 14-day statutory withdrawal period from delivery date.
Return Authorization
Receive your RMA authorization. For voluntary returns, customer covers return shipping; for defective items, PartsKa provides a prepaid label.
Secure dispatch
Pack the uninstalled part securely in its original packaging and dispatch via tracked carrier.
Inspection & refund
Upon warehouse receipt and verification, your refund is processed promptly to your original payment method.
Eligible for return
- Uninstalled, unused parts in original undamaged packaging
- Items with all original accessories, hardware, and documents
- Proof of purchase (invoice or order confirmation)
- Reported within 14 calendar days of delivery
Not eligible
- Installed electrical components or items with broken seals
- Parts showing signs of mounting, use, or damage
- Custom or special-order configurations
- Returns requested after the 14-day withdrawal period
Damaged or wrong item?
If your order arrived damaged or we shipped the wrong part, contact us within 48 hours of delivery. We'll send the correct part or process a full refund at no cost — including return shipping.