Delivery
Shipping & Returns
Orders processed within 1–2 business days with tracked carrier delivery across Belgium and the entire EU. Easy 14-day returns on unused parts.
Shipping methods
| Method | Delivery time | Cost | Notes |
|---|---|---|---|
| Standard Parcel — Belgium | 2–4 business days | Calculated at checkout | Tracked parcel via bpost, DPD, PostNL, DHL or GLS depending on destination and parcel characteristics |
| Standard Parcel — EU | 2–7 business days | Calculated at checkout | Cross-border tracked parcel; carrier selected by destination country, weight and parcel dimensions |
| Express / Priority Parcel | 1–3 business days | Calculated at checkout | Fastest available express service with end-to-end tracking and signature where available |
| Pallet Freight by Appointment | 5–10 business days | Calculated at checkout | Oversized/pallet shipment for bulky components that exceed standard parcel limits |
Delivery times by zone
Belgium
2–4 business days
1–2 business days processing + direct tracked dispatch
Netherlands, Luxembourg, Germany, France
2–5 business days
Tracked & insured carrier dispatch
Rest of European Union
3–8 business days
Full tracking & insurance included
Pallet freight (EU)
5–10 business days
For oversized components that cannot travel as a parcel
We ship to
Tracked
Every order gets a tracking number. Track from your account or via the carrier's site.
Insured
All shipments are insured against loss or damage in transit. No extra cost.
Discreet
Neutral packaging — no logos or part descriptions visible on the outer box.
Return & Refund Policy
14-day return window on unused parts. Prepaid labels, fast refunds.
Initiate return
Log into your account, open the order, and click Request Return within 14 days of delivery.
Get return label
We email you a prepaid return label for Belgium / EU. Print it and stick on the original packaging.
Ship back
Drop the package at any post office or carrier point within 7 days. Tracking is included.
Receive refund
Within 3 business days of receipt, we refund to your original payment method.
✓ Eligible for return
- Uninstalled, unused parts in original packaging
- Items with all original accessories, manuals, and hardware
- Proof of purchase (invoice or order number)
✗ Not eligible
- Installed electrical components or items with damaged seals
- Parts showing signs of use, mounting, or modification
- Custom orders or special-order items
- Items returned after the 14-day window
Damaged or wrong item?
If your order arrived damaged or we shipped the wrong part, contact us within 48 hours of delivery. We'll send the correct part or process a full refund at no cost — including return shipping.
Need help with a shipping or return question? Our team replies within 30 minutes.
Contact Us